Emergency calls

• Emergency calls are free and are never blocked, whatever the state of your plan.
• If there is no GetOnIt coverage where you are, your phone can connect your emergency call over another UK network when one is available.
• 999 and 112 both work in the UK. 112 also works across Europe.

When you call 999 or 112, your phone’s location is sent to the emergency services automatically (Advanced Mobile Location) on most modern Android and iPhone handsets, even if you have turned location sharing off for apps. The network also passes on the approximate location of the mast your call uses.

If you are deaf, hard of hearing or speech-impaired, register for emergencySMS so you can text 999. Register first by texting register to 999 — you must do this before you need it. You can also call 18000 through Relay UK.

If you call 999 and cannot talk, stay on the line. Press 55 when asked and the call is put through to the police as a silent call.

• No signal from any network where you are (for example, deep inside buildings)
• A flat battery, or your eSIM switched off in your phone’s settings
• A power cut affecting local masts

If a call does not connect, move to a different spot and try again, or use a landline if one is nearby.